Frequently Asked Questions

If they work more than 24 hours per month, UIF is mandatory. COIDA registration for domestic employers has been required since the Mahlangu judgment. Fines and personal liability for injuries can be severe — our materials reference R10,000+ per violation class.

One day per week can easily exceed 24 hours per month. For example: 8 hours × 4 weeks = 32 hours/month. This triggers UIF registration requirements. Use our calculator on the home page to estimate.

You remain responsible for paying UIF contributions and setting up beneficiaries at your bank. PaySlipPro prepares submissions and keeps you organised — we don't move money on your behalf.

After registration, you'll receive banking details for UIF payments. You make monthly payments via EFT/bank transfer. We provide the calculated amounts and submission forms via your dashboard.

Yes. Following the Constitutional Court judgment in Mahlangu v Minister of Labour (2020), COIDA coverage is mandatory for domestic workers. Employers can face penalties and personal liability for workplace injuries without proper registration.

Send changes (leave, OT, salary updates, new staff) to changes@payslippro.co.za by the 20th of the month. No email if nothing changed. Payslips are issued around the second-last working day of the month unless you request otherwise.

Payslips are required each time you pay. We can accommodate weekly or daily payslip schedules — contact us to discuss pricing for higher-frequency payslip generation.

After registration, you'll have access to your dashboard where you can view and download payslips. For DIY payslip generation, we recommend staying subscribed to ensure BCEA compliance and accurate UIF calculations.

The R499.99 is a one-time compliance registration fee for the full compliance package. Individual services are priced separately: UIF Registration (R349.99), COIDA Registration (R349.99), and Payslip Service (R129.99/month).

Yes. Payslip subscriptions require 1 month notice to cancel. The compliance registration fee is non-refundable as services are rendered upon registration.

The registration fee is non-refundable once onboarding begins (we submit to government departments on your behalf). Payslip subscription refunds are pro-rated if you cancel with proper notice.

Yes. We use SSL encryption for all data transmission, secure servers for storage, and are POPIA-conscious in our data handling. We only collect information necessary for compliance registration and payslip generation.

Only authorized PaySlipPro staff and the relevant government departments (DOL, SARS, Compensation Fund) as required for registration. We never sell or share your data with third parties for marketing.

The Protection of Personal Information Act (POPIA) is South Africa's data protection law. We comply by: collecting only necessary data, storing it securely, allowing you to access/correct your information, and having a designated Information Officer (Melanie Coetzee) — contact details available on request.

Typically under 8 minutes if you have documents ready (ID numbers, addresses, employment start dates). After submission, domestic employer registration takes ~48 hours for initial steps; full confirmations from government funds may take 7–14 working days.

You'll need: your ID/passport number, physical address, contact details, and the same for each employee. Also helpful: employment start dates, hourly rates, and hours worked per week.

Yes! During onboarding you can add multiple employees. Payslip service pricing is R129.99 per employee per month.

Contact us via our contact form. We're happy to help with any specific questions about your situation.